If You Must Complain, Complain Effectively

Effective complainers, like good negotiators, always know what they want to come away with. Complain only after you have decided what you want.

Postage Stamp Rate Increase Again

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Unless you're on the Forever Stamp bandwagon, better start stocking up on two cent stamps. On May 11th, first class postage stamps will be $.44. It is becoming increasingly difficult to keep track of the one ounce postage rate from year to year. That Forever Stamp is a good idea for that reason alone.

Tough O'Reilly Quiz this Week

Here it is. Good luck. This week's quiz was my lowest. score. ever. Two correct out of ten. I'm ashamed.